📄 Abstract
Technology-enabled dispute-resolution approaches are in practice running a transformation over traditional mediation, more so with the newly emerged online mediation platforms. This research paper carries a comparison of mediation online and in-person on the tripartite scale of efficiency, accessibility, and party satisfaction. The paper discusses the ways in which technology may allow online mediation to be done more efficiently in terms of costs and time flexibility, while at the same time looks at the question of whether virtual environments? An impediment to real interpersonal communication and trust-building gives way to accessibility examined from the inclusion perspective-geographical, economic, and physical barriers that may hinder or boost participation. Additionally, the party satisfaction is evaluated by looking at user experience, perceived fairness, and sustainability of outcomes on both models. This research identifies relative strengths and weaknesses of each approach and derives conclusions from qualitative and quantitative analyses of case studies, participant surveys, and review of literature. The findings illuminate the ways in which digital mediation can serve to buttress traditional understandings and thus bring insight to the development of hybrid models that mediate efficiency against human connection for policy-makers, legal professionals, and mediators.
🏷️ Keywords
📚 How to Cite:
A.Varshini, K.Ramya Srinithi , A COMPARATIVE STUDY OF ONLINE AND IN-PERSON MEDIATION: EFFICIENCY, ACCESSIBILITY AND PARTY SATISFACTION , Volume 11 , Issue 11, November 2025, EPRA International Journal of Multidisciplinary Research (IJMR) ,