📄 Abstract
In recent years, digital technologies have become integral to the functioning of public administration, offering innovative solutions to enhance transparency, accountability, and public service delivery. The increasing use of digital tools, such as e-Governance platforms, social media, data analytics, and blockchain, has significantly transformed how governments interact with citizens and manage public services. This paper explores the multifaceted role of digital technologies in public administration, focusing on their impact on improving governmental transparency and accountability. By providing real-time access to information, digital platforms enable citizens to engage with public policies, monitor government activities, and hold officials accountable for their actions. Furthermore, the implementation of e-Governance initiatives has streamlined service delivery, reduced bureaucracy, and minimized corruption, creating more efficient, responsive, and citizen-centric public services. The study examines case studies from various countries, highlighting successful examples of digital public service initiatives and the challenges they face, including digital divide, cybersecurity concerns, and resistance to change within bureaucratic structures. The findings suggest that while digital technologies offer immense potential for improving governance, they require robust infrastructure, inclusive policies, and continuous innovation to maximize their benefits. The paper concludes by offering policy recommendations for governments to harness the full potential of digital technologies in promoting transparency, accountability, and effective public service delivery.
🏷️ Keywords
📚 How to Cite:
Dr. Oraganti Yellaiah , DIGITAL INNOVATIONS FOR BETTER GOVERNANCE: IMPROVING TRANSPARENCY, ACCOUNTABILITY, AND PUBLIC SERVICES , Volume 11 , Issue 4, april 2025, EPRA International Journal of Multidisciplinary Research (IJMR) ,