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CONSUMER PERCEPTION TOWARDS SERVICE QUALITY IN FAST FOOD RESTAURANTS AT COIMBATORE

📘 Volume 10 📄 Issue 4 📅 april 2025

👤 Authors

P. Shunmuga Jothi , Dr. P. Revathi 1
1. Department of Commerce with Banking and Insurance, B.Com BANKING AND INSURANCE, Dr. N.G.P Arts and Science College, Coimbatore, Tamilnadu, India

📄 Abstract

This study explores consumer perceptions towards fast food restaurants in Coimbatore, focusing on the key factors price, ambience, quality of food, and service. Price is a significant determinant in consumer decision-making, often influencing the choice between different brands. Service quality, which includes factors like staff behavior, speed of service, and efficiency, contributes significantly to the overall perception of the restaurants.

🏷️ Keywords

Simple Percentage Analysis Likert Scale Henry Garret Ranking and Chi-Square-Service Quality in Fast Food Restaurants

📚 How to Cite:

P. Shunmuga Jothi , Dr. P. Revathi , CONSUMER PERCEPTION TOWARDS SERVICE QUALITY IN FAST FOOD RESTAURANTS AT COIMBATORE , Volume 10 , Issue 4, april 2025, EPRA International Journal of Research & Development (IJRD) ,

🔗 PDF URL

https://cdn.eprapublishing.org/article/202504-02-020906.pdf

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