📄 Abstract
This study investigates the adoption of Information and Communication Technology (ICT) and its impact on the performance of Third-Party Logistics (3PL) companies, with specific reference to firms in the Coimbatore district of Tamil Nadu, India. Using a structured questionnaire administered to 104 respondents across various 3PL firms, the study employs percentage analysis, central tendency and dispersion analysis, ranking analysis, and Pearson correlation to evaluate ICT adoption patterns and their effects on operational and financial outcomes. Findings reveal that ICT adoption significantly enhances productivity, operational efficiency, and managerial decision-making. A strong positive correlation (r = 0.683, p < 0.01) was established between enabling organizational contexts and ICT adoption levels. The study also identifies key barriers including high implementation costs, integration challenges, user resistance, infrastructure limitations, and cost constraints. The findings provide actionable recommendations for logistics managers, technology vendors, and policymakers seeking to leverage ICT for improved logistics performance.
🏷️ Keywords
📚 How to Cite:
Dr. R Shiji, Mr. Pranesh S , IMPACT OF INFORMATION AND COMMUNICATION TECHNOLOGY ADOPTION ON THE OPERATIONAL PERFORMANCE OF THIRD-PARTY LOGISTICS COMPANIES , Volume 11 , Issue 3, March 2026, EPRA International Journal of Research & Development (IJRD) ,