📄 Abstract
Computers transformed banking - not only globally, but particularly across India. Just imagine - things like centralized systems, cash machines, phone apps, online access, instant transfers, or digital payments simplified everything, making it quicker, smoother, maybe even stress-free. This study looks at how tech speeds things up, keeps users satisfied, strengthens safety measures, while also reaching folks who once had no bank support. Finding info from RBI, NPCI, or the Finance Ministry shows what really happens - tech slashes costs while making payments faster, also pushing more folks toward online options. Take UPI or AePS, for example; these tools give access to banking where none existed, particularly off-city spots. Since systems now work without paper trails, many day-to-day tasks skip branches entirely. Fundamentally, tech's doing more than streamlining bank operations - its opening doors so more people can access financial services while upgrading how users interact with their money. That shift hits home for regulators and banking leaders aiming to drive digital progress further.
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📚 How to Cite:
Mr. Jhangir Sanjay, Ms. K. Hari Chandana Devi , ROLE OF INFORMATION TECHNOLOGY IN THE BANKING SECTOR , Volume 12 , Issue 12, December 2025, EPRA International Journal of Economics, Business and Management Studies (EBMS) , DOI: https://doi.org/10.36713/epra25399