📄 Abstract
Introduction: The Indian aviation industry has evolved into a critical component of national infrastructure, economic growth, tourism and trade. Rapid expansion in passenger traffic, airport infrastructure and digital initiatives has intensified workforce demands, making work engagement a vital factor for service quality, safety and organizational performance. Given the high-pressure nature of aviation jobs, understanding employee engagement has become essential for sustaining competitiveness and operational excellence. Research Methodology: The study adopts a descriptive and exploratory research design to assess the existing level of work engagement among employees in the Indian aviation industry. Stratified random sampling was used to ensure representation of operational staff, cabin crew, ground staff, and administrative/managerial employees from selected airlines. Primary data were collected from 380 respondents through a structured questionnaire, while secondary data were sourced from research journals, books, government publications, and aviation industry reports. Findings: The results indicate that aviation employees generally demonstrate high levels of vigor, dedication, and absorption in their work. Most respondents exhibit strong emotional attachment, pride in organizational association, resilience under pressure, and willingness to exceed formal job requirements. These findings reflect a deeply engaged workforce. However, a small proportion of employees experience fatigue, reduced motivation, and weaker emotional involvement, highlighting the need for sustained HR interventions to maintain long-term engagement.
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📚 How to Cite:
Udit Thapar, Dr. Abhishek Kumar , WORK ENGAGEMENT AMONG EMPLOYEES IN THE INDIAN CIVIL AVIATION INDUSTRY: A DESCRIPTIVE STUDY , Volume 13 , Issue 1, January 2026, EPRA International Journal of Economics, Business and Management Studies (EBMS) ,